Raise a Concern

At in lieu, we are committed to conducting business responsibly, ethically, and with respect for all people connected to our operations.

We encourage employees, contractors, suppliers, customers, business partners, and members of the public to raise concerns regarding our business practices. We are committed to reviewing all genuine concerns fairly, confidentially, and in a timely manner.

If you wish to raise a concern, please contact us using the form below or by email.

Email: hello@drinkinlieu.com

Who Can Raise a Grievance?

Our grievance mechanism is available to all stakeholders, including:

• Employees

• Contractors

• Suppliers

• Customers

• Business partners

• Local communities

• Members of the public

Grounds for Raising a Grievance

We accept concerns relating to our operations, products, services, employees, contractors, suppliers, or business partners.

Examples include:

• Human rights concerns

• Discrimination, harassment, or unfair treatment

• Unsafe working conditions

• Labour practices

• Environmental concerns

• Corruption, fraud, or unethical conduct

• Product quality or safety concerns

• Violations of company policies

• Breaches of applicable laws or regulations

• Any other conduct inconsistent with our values or responsible business commitments

Please provide as much relevant information as possible so that we can properly assess the concern.

Our Grievance Process

Step 1 — Submission

Submit your grievance using the contact form below or by emailing hello@drinkinlieu.com.

You may choose to remain anonymous where permitted by law. Anonymous submissions may limit our ability to investigate or provide updates.

Step 2 — Acknowledgement

We aim to acknowledge receipt of your grievance within five (5) business days.

Step 3 — Initial Assessment

Within ten (10) business days, we will review the information provided to determine:

• whether the grievance falls within the scope of this procedure;

• whether additional information is required; and

• the appropriate next steps.

Step 4 — Investigation

Where appropriate, we will conduct an impartial review of the matter. This may include:

• reviewing relevant documents;

• speaking with relevant individuals;

• requesting further information; and

• consulting external experts where appropriate.

Investigations will be conducted fairly and objectively.

Step 5 — Resolution

Where reasonably possible, we aim to communicate the outcome or proposed resolution within thirty (30) business days of receiving sufficient information.

Depending on the circumstances, resolutions may include:

• clarification or explanation;

• corrective actions;

• process improvements;

• mediation between parties;

• disciplinary action where appropriate;

• referral to relevant authorities where legally required.

Some investigations may require additional time due to their complexity. Where this occurs, we will provide updates whenever appropriate.

Confidentiality

Information submitted through this grievance process will be handled confidentially to the extent reasonably possible and in accordance with applicable laws.

Access to grievance information is limited to individuals responsible for reviewing and managing the matter.

Protection Against Retaliation

in lieu prohibits retaliation against any individual who raises a concern in good faith or participates in an investigation.

We will not tolerate:

• dismissal or termination;

• discrimination;

• harassment;

• intimidation;

• threats;

• retaliation;

• any adverse treatment arising from the reporting of a genuine concern.

Anyone found to have engaged in retaliation may be subject to appropriate disciplinary or contractual action.

Contact

If you have any questions regarding this procedure, please contact:

Email: hello@drinkinlieu.com

We are committed to listening, responding fairly, and continuously improving our business practices through constructive feedback.